Archive for the ‘Featured Posts’ Category

Sands Cares: Clean the World Event

April 10th, 2014 | Ciara Matthews

Team members from The Venetian, Palazzo, and Sands Expo volunteered their time at Clean the World’s Las Vegas location last week by putting together nearly 2,000 hygiene kits that will be sent to underserved populations in our local communities and around the world. Las Vegas Sands has dedicated $1 million to Clean the World in 2014 as part of our new global corporate citizenship program, Sands Cares. Clean the World works diligently to collect and recycle discarded hygiene products from hospitality companies and distributes them to those in risk of life-threatening hygiene-related diseases, such as pneumonia, cholera and dysentery. To learn more about Sands Cares and our partnership with Clean the World, visit www.sandscares.sands.com.

CNBC selects Sheldon Adelson among the 200 people who have had "the greatest influence."

Sheldon Adelson among 200 people who have had “the greatest influence.”

Las Vegas Sands Chairman Sheldon Adelson has always made “challenging the status quo” his fundamental business philosophy. For this reason, we are honored to learn that he has just been named to CNBC’s list of 200 people who have transformed business over the last 25 years, thus making him a contender for CNBC First 25.

Those on the list are described as “top leaders, icons and rebels, a definitive list of people who have had the greatest influence, sparked the biggest changes and caused the most disruption in business over the past quarter century.”

They further say: “This is not just a list of celebrity CEOs. These exceptional men and women were hand-picked for the transformative impact they have had on business, commerce, and the way we live.”

Mr. Adelson has had a tremendous influence on the hospitality, gaming and tourism industries, not just here in Las Vegas, but around the world. If you feel like we do, cast your vote here to show your support.

Fortune Magazine Names LVS Among Fastest Growing Companies

September 26th, 2013 | Ciara Matthews

LVS on Fortune's 100 Fastest-Growing Companies

LVS made Fortune’s 100 Fastest-Growing Companies

In case you missed it, Las Vegas Sands took the #36 spot on Fortune’s 100 Fastest-Growing Companies.

Not only were we the only Nevada-based company to be named in the September issue, but we were also the only company in the hospitality and leisure industries to make the list.

This was wonderful news, and very motivating. We fully intend to work harder and try to climb even higher.

To read the complete list of fastest growing companies, click here.

Tim McGraw and Faith Hill Return to The Venetian

Tim McGraw and Faith Hill Return to The Venetian

Tim McGraw and Faith Hill return to The Venetian Theatre for limited encore performances of their countless hits in Soul2Soul.

Tim and Faith have crafted Soul2Soul specifically to pack an arena-quality show into the intimate setting of The Venetian Theatre. Share a moment in time with the first couple of country music for this series of riveting concerts, exclusive to The Venetian.

Tickets go on sale Saturday, August 17th at 10:00AM PST for general public.

Sands China Makes Macao Vacation Hot Spot

June 17th, 2013 | Ciara Matthews

Cotai Strip

Cotai Strip

Sands’ leadership and vision in Macao is getting noticed.  Bloomberg Businessweek recently ran a story showing how the family-friendly offerings at our properties in Macao are helping make it a destination for middle-class tourists in China, and setting Sands China apart.

The article noted how shopping choices for our guests at The Venetian Macao, which range from Zara to Tiffany and everything in between, have been a great draw for families looking for a vacation spot that has a little something for everyone.  When you add in a great array of restaurants to fit any budget and KidZone, Sands China Macao properties have a lot to offer guests traveling with children.

Our guests will see our commitment to families at each of our properties in Macao – at our Four Seasons property on the Cotai Strip, our team will even child-proof rooms before guests’ arrival. We know that our teams in Macao will leave you impressed as we give every family member a vacation to remember.

Come Chat With Us

May 21st, 2013 | J.C.

LVS introduces new discussion forum on its company blog.

LVS introduces new discussion forum on its company blog.

Today we launched a new online discussion forum at Sands Confidential.

By clicking on “Forum” in the navigation bar, our readers find an online environment where they can hold productive and lively conversations about topics that matter to them. 

As part of our communication mission to enable the exchange of ideas, we hope you will take advantage of this fantastic resource by sharing your opinions and thoughts with us.

We’re looking forward to hearing what you have to say. Click here to check out the new forum!

2012 Annual Bravo Winners

April 17th, 2013 | Darcy Martinez

At The Venetian and The Palazzo, we strive to recognize team members (our employees) who have demonstrated unmatched service to our guests. Team members–up to Manager status–are eligible for what we call the Quarterly BRAVO! Award. To win the award, team members nominate other team members by providing specific examples of outstanding performance, contributions, and any information about special projects, accomplishments, success stories or unmatched guest service practices. The Bravo Selection Committee then votes for the Quarterly BRAVO! winners.

All Quarterly BRAVO! winners are then eligible for the Annual BRAVO! Award. Each year there are four such Annual winners, selected by the Executive Committee who votes via secret ballot. The winners receive an all-expenses-paid trip with a guest for seven days to Venice, Italy or any destination of their choice. In addition to paid airfare, hotel accommodations and ground transportation, the winners receive $2,500 spending money; five extra vacation days; special parking privileges; and an award to display in the office or home. It’s a vacation of a lifetime.

Annual Bravo Winners are our company’s resident celebrities. They are our ultimate ambassadors of Unmatched Service, winning a prize package worth up to $10,000. Below are this year’s winners.

FRONT OF HOUSE: Rosa Hamrick has been with the Retail department since 2011. Rosa makes it a point to remember people she meets and makes a     personal connection. She exemplifies guest service!

FRONT OF HOUSE: Rosa Hamrick has been with the Retail department since 2011. Rosa makes it a point to remember people she meets and makes a personal connection. She exemplifies guest service!

HEART OF HOUSE: Martha Aguilar has been with the Wardrobe department since 2000. She works with a friendly attitude and smile. Martha is a hard worker, efficient and very accurate when it comes to details.

HEART OF HOUSE: Martha Aguilar has been with the Wardrobe department since 2000. She works with a friendly attitude and smile. Martha is a hard worker, efficient and very accurate when it comes to details.

SUPPORT: Fatima Sahagun has been with the Direct Marketing department since 2011. She is reliable and dependable. Fatima is very pleasant and really embodies five diamond service!

SUPPORT: Fatima Sahagun has been with the Direct Marketing department since 2011. She is reliable and dependable. Fatima is very pleasant and really embodies five diamond service!

LEADERSHIP: Rishi Tirupari has been with the Sustainability department since 2011. He is a class act. Rishi displays the highest levels of professionalism, dedication and respect in all his endeavors.

LEADERSHIP: Rishi Tirupari has been with the Sustainability department since 2011. He is a class act. Rishi displays the highest levels of professionalism, dedication and respect in all his endeavors.

Executive Vice President of Global Operations Chris Cahill was awarded a Lifetime Achievement Award from Tourism Industry Association of Canada.

Executive Vice President of Global Operations Chris Cahill was awarded a Lifetime Achievement Award from the Tourism Industry Association of Canada.

Chris Cahill is executive vice president of global operations at Las Vegas Sands. He is responsible for overseeing our company’s various property operations, as well as corporate marketing, human resources, aviation, security and other operating departments. Last year, the Tourism Industry Association of Canada (TIAC) bestowed its prestigious Lifetime Achievement Award on Mr. Cahill. I had the opportunity to sit down with him recently to discuss the award, as well glean some advice from him for those who are thinking about starting and succeeding in the hotel business. 

What’s it like getting a Lifetime Achievement Award?

Chris Cahill: A little embarrassing. At the end of the day, I was part of a large organization involving many talented and hard-working people. My position within the organization led, I think, to me getting the award. But, truth be told, success in the hotel business is dependent on teamwork. No single individual can claim credit for the achievements of a company, much more an industry.

After so many years in the hotel business, what are your thoughts about the industry? Do you feel optimistic about it?

Chris Cahill: Oh, it’s a great business. And I feel tremendous optimism. When you think about other global industries, there are very few predicted to grow by a 4% or 5% compound growth rate over the next 25 years. Globalization has opened up the world. More and more people want to travel, to see new places, to experience new cultures. Consequently, demand for hotels continues to grow.

Given such growth in our industry, should young people consider a hotel career?

Chris Cahill: Well, I would say our industry is a sweet spot for those looking for work, because you are nearly guaranteed a job; I don’t know very many hospitality schools where recent graduates are unable to find work. You can’t say that about law or business. But hospitality is a global industry. Governments all over the world have determined that tourism is a great economic generator, and so they’re investing in tourism projects and they’re helping create even more markets for the hotel business. So, yes, young people would do well to consider a hospitality career; we are part of a thriving global industry, with jobs around the world that need to be filled.

What advice would you give someone just starting out in hospitality?

Chris Cahill: What I would say is this: Get as much hands-on experience as you can in the first two years. If you pursue a leadership career by, say, getting a degree in hospitality, you’ll never go back to the kitchen; you’ll never go back to cleaning tables; you’ll never go back to the front desk. The only time you’ll have an opportunity to learn and understand those kinds of jobs is when you’re first starting out. I always tell people—whether they’re MBA students or undergrads doing a hospitality degree—go work in the kitchen, work at the line level. On your summer break, go and learn how the whole hotel operates, how it interconnects like an organism. Afterward, with those hands-on experiences under your belt, you’ll have a different feel about hotel operations. You’ll know how hard people work, because you’ve been there; you’ve experienced it. And those experiences will make you a better, smarter leader in the industry.

Is there a particular path that leads to personal success in the hotel business?

Chris Cahill: One can’t always say or know what the path will look like for any given individual. But I have found that if you work for great people, then opportunities to rise in your career will often present themselves. And when I say work with “great people,” I’m not necessarily referring to charismatic leaders. Rather, I mean try to work with those leaders who are known to give opportunities to improve and be recognized. I was always fortunate to work under leaders who weren’t afraid that I wanted to take their job. In fact, it was the other way around: they wanted me to take their jobs. As much as I could take, they would give. As a result of their generous attitude, they helped promote my career. If you can find great people like that to work under, you’ll be well on your way to personal and professional growth.

And what would you say to an employee whose boss does think the employee is after her job? How should an employee handle that sort of situation with his boss?

Chris Cahill: That’s tough. But you start, I think, with an honest and open relationship with the people you work under. If you can’t come to any common ground, or if your boss is sabotaging you, then you may need to think about doing something else. In a company like ours—which is big—there are always opportunities for work in other departments with different managers. So keep an eye out; you don’t have to feel pigeonholed. As I often tell young people, even bad experiences offer valuable lessons. Working under the wrong leaders can teach you a great deal about what not to do as a leader, and that will prove useful later in your own career as you take on leadership positions.

What steps should people take to keep moving forward in their career?

Chris Cahill: Don’t stop learning. Take on new projects. Volunteer in work groups. Take courses. Go to tradeshows and industry events. And seek out people you respect and admire and learn from them. About a year ago, while at a former company, I put together a new vision and strategy in an effort to learn from the repercussions of the recession. I spoke to a thousand leaders, and what I finally told people was this: “If you’ve been here ten years, and if you’ve not taken on a new position or taken courses or educated yourself on the nature of today’s business world, then ten years ago you may have been an “A” player, but now you’re a “C” player. Not because you’ve done anything wrong, but because you haven’t kept up with the changes in the industry.”

What pitfalls then should be avoided in a person’s career?

Chris Cahill: One pitfall is this: Don’t always look for easy assignments. Sticking with what’s comfortable can thwart your career. Sometimes the best way to move forward is daring to take on a tough project. But a warning comes with this advice. You won’t get credit for merely taking on a difficult assignment; very often you’ll only get credit for your results. However, don’t let that be a reason to avoid challenging projects. If you can show that the assignment was tough but also that you helped the company by moving the needle forward a little bit, even if you weren’t completely successful, then the size of your effort and accomplishment can and should be recognized.

Finally, in brief, what is your management philosophy?

Chris Cahill: Well, any decent management philosophy will boil down to looking after the welfare of those working for and around you. If you have motivated team members, whose dignity and feelings are respected, they will provide the kind of work and service that will ultimately make the business profitable. Therefore a key aspect of leadership involves careful attention to human motivation. Managers need to constantly ask themselves how their decisions are impacting the various team members in the office. Emotional intelligence is, in short, required for sound management.

Thank you so much for taking the time to talk with us. For those interested in more information about Mr. Cahill, below is an excerpt from his leadership page at Sands.com:

Mr. Cahill has extensive experience in all facets of the hospitality industry. Most recently he was the Chief Operating Officer of Fairmont Raffles Hotels International (FRHI). While at FRHI and its predecessor organizations, he gained an international reputation for excellence as he led the company through several successful mergers as both president and chief operating officer.

He began his hospitality career in 1978 as a beverage manager for the Delta Hotel (Delta) in Ottawa, Canada. Over the next twenty years he served in a number of senior positions at Delta and Canadian Pacific Hotels and Resorts. From 2001 to 2008, Mr. Cahill was a board member and committee member in a number of capacities with the Canadian Tourism Commission including serving as vice chairman; chair of the Human Resources Committee; member of the Executive Committee; member of the Nomination Committee; and chairman of the Meeting & Incentive Travel Working Committee.

Mr. Cahill graduated with a Bachelor of Science degree and a Bachelor of Education degree from the University of Ottawa and holds an MBA from the University of Toronto.

Exclusive interview with Sands’ President & COO Michael Leven, recorded a week before he received the Americas Lodging Investment Summit’s Lifetime Achievement Award in Los Angeles. We talked about everything from his early experience with racial segregation in the hotel business to his classical education and his appreciation of the Bhagavad Gita. Such an interesting man and great business leader.

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If you’re thinking about investing in Las Vegas Sands Corp., or perhaps you’re just curious about our corporate culture, you’ll probably want to read The  New York Times interview today with Michael Leven, our company’s President and Chief Operating Officer. Money quote:  

Q. Do you remember the first time you became somebody’s boss?

A. It was the first time I had my own secretary; when I was a sales representative at the Roosevelt Hotel in New York. She was old enough to be my mother, so I had a lot of respect for her, and because I needed the help. What I’ve realized, which has always been my style, is that I manage people the way I want to be managed myself, so I treated her no differently than I’d want to be treated. And that’s the way I manage now, some 51 years later.

Whole thing here.

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